111bk Privacy Policy

111bk is committed to protecting the privacy of every player who uses its platform. We recognise that the personal data you share with us — whether at registration, during account verification, or through your day-to-day activity on the platform — is sensitive and deserves to be handled with care, professionalism, and full transparency.

This Privacy Policy ("Policy") describes our practices with respect to the personal data we process in connection with the 111bk platform, including the website at https://111bk.io, any mobile-optimised version of the site, and all associated customer support channels. It forms part of the broader legal framework governing your use of 111bk, alongside our Terms & Conditions and Responsible Gaming Policy.

We encourage you to read this Policy in full. If you have any questions about how we handle your personal data, you can reach our support team at any time by emailing [email protected]. All enquiries are handled in Bangladesh Standard Time (UTC+6).

This Policy is effective as of January 2026. When material updates are made, we will notify registered players via the email address on file and update the effective date on this page. Your continued use of 111bk after any update constitutes your acceptance of the revised Policy.

111bk operates the online betting and casino platform accessible at https://111bk.io. The platform offers sports betting — with a particular focus on cricket markets including BPL, IPL, and international fixtures featuring the Bangladesh Tigers — alongside live casino games, slots, and other gaming products.

For the purposes of this Privacy Policy, 111bk is the data controller responsible for the personal data of its registered players. As data controller, 111bk determines the purposes and means by which your personal data is processed. Third-party service providers engaged by 111bk — including game studios such as Pragmatic Play, Evolution Gaming, and Ezugi, and payment partners such as bKash, Nagad, Rocket, and Upay — act as data processors and are bound by data processing agreements with 111bk that restrict their use of your data to the specific services they provide.

If you wish to contact 111bk regarding any data privacy matter, please use the contact details provided in Section 14 of this Policy.

111bk collects the following categories of personal data. We only collect data that is necessary for the purposes described in this Policy — we do not gather data speculatively or retain categories of data that serve no identified purpose.

3.1 Identity Data

This includes your full legal name, date of birth, gender, nationality, and government-issued identity document details (such as your National ID card number or passport number and a photographic copy of the document). Identity data is collected during account registration and as part of our Know Your Customer (KYC) and age-verification processes. We are required to verify that all players are aged 21 or above before permitting real-money activity on the platform.

3.2 Contact Data

This includes your email address, mobile phone number (required for OTP-based authentication), and residential address (collected during enhanced verification for withdrawal processing). Contact data is used to communicate with you about your account, send security notifications, and — where you have opted in — deliver promotional communications.

3.3 Financial Data

This includes your mobile wallet identifiers for payment services such as bKash, Nagad, Rocket, and Upay; your transaction history on 111bk including all deposit and withdrawal records denominated in Bangladeshi Taka (৳ BDT); and any documentation provided to verify the source of funds during anti-money-laundering reviews. 111bk does not store full card numbers or mobile banking PINs.

3.4 Technical and Device Data

This includes your IP address, device type and model, browser type and version, operating system, screen resolution, and session metadata including login and logout timestamps. This data is collected automatically when you access the 111bk platform and is used for security monitoring, fraud detection, and platform performance optimisation.

3.5 Behavioural and Usage Data

This includes records of the games you play, wagers you place, bonuses you claim, session durations, and navigation patterns on the platform. This data supports responsible gaming monitoring, personalisation of the platform experience, and product development. Where behavioural data is used for targeted marketing, it is processed only with your consent.

3.6 Communications Data

This includes records of live chat sessions, email correspondence with our support team, and any feedback or complaints you submit. We retain communications data to resolve disputes, ensure quality of service, and comply with legal record-keeping obligations.

111bk collects personal data through the following channels:

• Direct submission by you: Data you provide when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or respond to a survey or promotional communication.
• Automated collection: Technical and device data collected automatically via server logs, session tracking, and browser technologies including cookies and similar technologies (see Section 7 for full details on cookie use).
• Third-party sources: Identity verification data from KYC service providers; fraud and risk signals from payment processors; and, in limited cases, publicly available information used to verify the accuracy of data you have provided to us.
• Game providers: Behavioural and transaction data generated within games provided by studios including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe may be shared with 111bk under data processing agreements for purposes of account reconciliation, dispute resolution, and responsible gaming monitoring.

111bk does not purchase personal data from data brokers or third-party list providers for the purpose of marketing to individuals who have not previously consented to receive communications from 111bk.

111bk processes your personal data for the following purposes. Where a legal basis is required, it is identified alongside each purpose:

• Account creation and management — to register your account, authenticate your identity, and maintain your account profile. Basis: contract performance.
• Age and identity verification — to confirm that you are aged 21 or above and that the information you have provided is accurate, as required by our responsible gaming obligations. Basis: legal obligation; contract performance.
• Payment processing — to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels, and to verify that all financial transactions comply with anti-money-laundering requirements. Basis: contract performance; legal obligation.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, account takeovers, collusion, bonus abuse, and other prohibited conduct on the platform. Basis: legitimate interest.
• Customer support — to respond to your enquiries, resolve disputes, and maintain records of communications for quality assurance purposes. Basis: contract performance; legitimate interest.
• Responsible gaming — to monitor your activity for indicators of problem gambling behaviour, enforce self-exclusion and deposit limit requests, and provide intervention and support where appropriate. Basis: legal obligation; legitimate interest.
• Platform improvement and analytics — to understand how players use 111bk, identify technical issues, and improve the performance, usability, and content of the platform. Basis: legitimate interest.
• Marketing and promotions — to send you relevant offers, bonuses, and news about 111bk where you have explicitly opted in to receive such communications. Basis: consent.
• Legal compliance — to comply with applicable laws, respond to lawful requests from regulatory or law enforcement authorities, and enforce our Terms & Conditions. Basis: legal obligation.

111bk does not use your personal data to make fully automated decisions that produce legal or similarly significant effects on you without human review. Where automated systems flag your account for review (e.g., fraud detection), a member of our team will assess the case before any account action is taken.

111bk does not sell your personal data to any third party. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment service providers: bKash, Nagad, Rocket, Upay, and any other payment processor integrated with 111bk, to facilitate deposits and withdrawals. These providers receive only the data necessary to complete the specific transaction.
• Identity verification and KYC providers: Third-party services engaged to verify identity documents, age, and address information. These providers act as data processors under contract with 111bk and may not use your data for their own purposes.
• Game providers: Studios such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe receive transaction and session data necessary to deliver game services and resolve game-related disputes.
• Fraud prevention and risk management services: Specialist providers engaged to assist with detection and prevention of fraud, money laundering, and other prohibited activities.
• IT infrastructure and hosting providers: Service providers that host the 111bk platform and its databases. All such providers are bound by strict data processing agreements and security requirements.
• Legal and regulatory authorities: Where 111bk is required by law, court order, or regulatory instruction to disclose your personal data, we will do so to the minimum extent necessary to comply with the obligation. Where legally permissible, we will notify you of such a disclosure.
• Professional advisers: Lawyers, auditors, and other professional advisers engaged by 111bk, subject to obligations of confidentiality.

All third parties with whom 111bk shares personal data are required to implement appropriate technical and organisational security measures and to process personal data only in accordance with 111bk's documented instructions.

111bk uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. The cookies used on 111bk fall into the following categories:

• Strictly necessary cookies: These are essential for the platform to function. They maintain your login session, enable navigation between pages, and preserve your account preferences. These cookies cannot be disabled without impairing core platform functionality.
  • Session token cookies (expire when you close your browser)
  • CSRF protection tokens
  • Load balancing identifiers
• Functional cookies: These remember your preferences to provide a more personalised experience, such as your preferred language, display settings, and recently viewed game categories.
• Analytical cookies: These collect aggregated, anonymised information about how players use 111bk — which pages are visited most frequently, how long sessions last, and where users navigate to and from — to help us improve the platform. No individual player is identified in this analysis.
• Security and fraud-prevention cookies: These support our fraud detection systems by identifying unusual patterns of behaviour on the platform, such as multiple login attempts from different IP addresses.

You may control cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect your ability to use some features of the 111bk platform. Strictly necessary cookies cannot be disabled through browser settings alone, as they are fundamental to platform operation.

111bk does not use third-party advertising networks or behavioural advertising cookies that track your activity across unrelated websites.

111bk implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, disclosure, or alteration. These measures include:

• Encryption in transit: All data transmitted between your device and 111bk's servers is encrypted using TLS (Transport Layer Security). The 111bk platform operates exclusively over HTTPS.
• Encryption at rest: Sensitive data categories, including identity documents, financial records, and authentication credentials, are encrypted at rest in our database infrastructure.
• Access controls: Access to personal data is restricted to 111bk personnel and authorised service providers who have a documented need to process that data as part of their role. Role-based access controls are reviewed regularly.
• Authentication security: Player accounts are protected by password hashing (using modern one-way hashing algorithms), and SMS-based one-time passcode (OTP) authentication is required for sensitive account actions including withdrawals and contact detail changes.
• Monitoring and intrusion detection: 111bk operates continuous monitoring of its platform infrastructure to detect and respond to security incidents. Automated alerts are in place for unusual access patterns and potential data exfiltration attempts.
• Third-party security requirements: All service providers with access to 111bk systems or data are contractually required to maintain security standards consistent with industry best practices and undergo periodic security assessments.

In the event of a data security incident that poses a risk to your rights and interests, 111bk will notify affected players as promptly as circumstances allow and will take all reasonable steps to contain the incident and mitigate any harm. We encourage players to report any suspected security issues relating to their 111bk account immediately to [email protected].

You also play an important role in keeping your account secure. Use a strong, unique password for your 111bk account, do not share your login credentials with anyone, and contact support immediately if you believe your account may have been compromised.

111bk retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of personal data we hold:

• Account and identity data: Retained for the lifetime of the account and for a minimum of five years following permanent account closure, in line with anti-money-laundering record-keeping requirements.
• Financial and transaction data: Retained for a minimum of five years following the date of each transaction, to satisfy legal and regulatory obligations relating to financial record-keeping and AML compliance.
• KYC and identity verification documents: Retained in accordance with the timeline above for financial data. Verified documents are stored securely and access is strictly controlled.
• Behavioural and usage data: Retained for up to three years from the date of collection for analytical and responsible gaming purposes, after which it is anonymised or deleted.
• Communications data: Customer support records are retained for up to three years from the date of the last communication, or longer where the communication relates to an unresolved dispute or legal matter.
• Marketing preference data: Retained until you withdraw consent for marketing communications. Opt-out records are retained indefinitely to ensure we do not send unwanted communications to previously opted-out contacts.
• Technical and device data: Server log data is retained for up to 12 months in full and thereafter in anonymised, aggregated form for analytical purposes.

When data reaches the end of its retention period and no legal obligation requires further storage, 111bk will securely delete or irreversibly anonymise it. Anonymised data — which can no longer identify you as an individual — may be retained indefinitely for statistical and analytical purposes.

111b k recognises the following data rights for players using the platform. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and your registered account email address. We will respond within a reasonable timeframe:

• Right of access: You have the right to request a copy of the personal data 111bk holds about you, along with information about how it is being used. We will provide this in a clear, structured format.
• Right to rectification: If you believe any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update certain information directly via your account settings.
• Right to erasure: In certain circumstances, you may request that 111bk delete the personal data we hold about you. This right is not absolute — we may be required to retain certain data to fulfil legal obligations (for example, financial records required for AML compliance) even after your account is closed.
• Right to restriction: You may ask us to restrict our processing of your personal data in certain situations — for example, while a dispute about the accuracy of your data is being resolved.
• Right to data portability: Where processing is based on your consent or on contract performance and is carried out by automated means, you may request that we provide your personal data to you in a structured, machine-readable format so that you can transfer it to another service.
• Right to object: You have the right to object to processing of your personal data carried out on the basis of legitimate interest, including profiling for direct marketing purposes. Where you object to marketing processing, we will cease processing immediately.
• Right to withdraw consent: Where our processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

111bk will not charge a fee for handling data rights requests submitted in good faith. We reserve the right to decline requests that are manifestly unfounded or excessive, in which case we will explain our reasoning in writing.

111bk is strictly an adult-only platform. No person under the age of 21 may register an account, access real-money games, or use any paid feature of the platform. We take this obligation seriously and apply mandatory age verification to all new account registrations.

111bk does not knowingly collect, store, or process personal data from any individual under the age of 21. If we discover or are informed that a registered account belongs to a person under 21, we will immediately suspend the account, void any associated balances, and permanently delete all personal data associated with that account in accordance with our minor-protection obligations.

If you are a parent or guardian and believe your child has registered an account with 111bk, please contact us immediately at [email protected]. We will investigate and take appropriate action without undue delay.

111bk will only send you promotional communications — including bonus offers, tournament announcements, seasonal promotions (such as Eid specials or Pohela Boishakh offers), and cricket event previews for BPL and IPL — where you have explicitly opted in to receive such communications during registration or via your account preferences.

Marketing communications may be delivered by email or SMS to the contact details on your account. The content and frequency of marketing messages are determined by 111bk and may be personalised based on your platform activity and stated preferences, where consent covers such personalisation.

You may withdraw your consent for marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email from 111bk
• Updating your communication preferences in your account settings
• Contacting [email protected] and requesting removal from all marketing lists

Opt-out requests will be processed within 5 business days. Please note that even after opting out of marketing communications, 111bk may still send you essential transactional messages relating to your account — such as deposit confirmations, withdrawal notifications, and security alerts — as these are necessary for the operation of your account and are not subject to marketing opt-out preferences.

111bk reserves the right to update or modify this Privacy Policy at any time. Changes may be made to reflect updates in our data processing practices, changes in applicable law, or improvements to how we communicate our privacy commitments to players.

When we make material changes to this Policy — changes that meaningfully affect how we collect, use, or share your personal data — we will notify registered players via the email address on file at least 14 days before the changes take effect. We will also update the effective date displayed at the top of this page and, where appropriate, highlight the nature of the key changes in the notification.

For minor or administrative changes that do not materially affect your rights (such as correcting typographical errors, clarifying existing language, or updating contact details), we may update this Policy without prior notice and will update the effective date accordingly.

We encourage you to review this Privacy Policy periodically to stay informed about how 111bk handles your personal data. The most current version of this Policy will always be available at https://111bk.io/privacy-policy. Your continued use of the platform after a policy update has been communicated constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 111bk handles your personal data, please contact our Data Privacy team using the following details. All enquiries are handled in English during Bangladesh Standard Time (UTC+6) business hours, with live chat support available 24/7.

When contacting us about a data rights request, please include your registered account email address and a brief description of your request so that we can verify your identity and locate your records efficiently. We will acknowledge your request within 2 business days and aim to resolve all data rights requests within 30 calendar days.

For general platform enquiries not related to data privacy — such as account issues, payment queries, or game support — please contact our main support team via live chat or at [email protected] with the relevant subject line.